1. Information We Collect

We may collect the following types of information when you visit our website or fill out a form:

A. Personal Information

Name
Email address
Phone number
Home address or service location
Any details you provide regarding your home or insulation needs

B. Automatically Collected Information

IP address
Device type and browser
Pages visited
Time spent on the site
Referral sources (e.g., ads, social media)

C. Service-Related Information

Whether you own the home
Issues you are experiencing
Property details required for service qualification
Notes exchanged during scheduling or consultations

2. How We Use Your Information

WF Gray Insulation uses the information collected to:

We use the information you provide, including your phone number, to communicate with you regarding your inquiries, provide estimates, schedule inspections or services, and send appointment-related notifications such as appointment confirmations, reminders, and scheduling updates via SMS text messages. These messages are non-marketing in nature and are sent only to users who have explicitly opted in to receive SMS notifications.

Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying STOP or request assistance by replying HELP.

Carriers are not liable for delayed or undelivered messages.

3. How We Share Your Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Use of information by our employees is permitted only for contractor services, customer service, or other services directly related to your interactions with us.

4. Data Protection & Security

We take reasonable security measures to protect your personal information, including:

Encrypted form submissions
Secure data storage
Restricted access to customer data
Monitoring for unauthorized access

However, no method of data transmission is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights & Choices

You may request:

To access the personal data we have about you
To correct inaccurate information
To delete your information (unless required for service history or legal compliance)
To opt out of promotional messages at any time

To submit a request, email us at: [email protected]

6. Cookies & Tracking Technologies

We may use cookies or tracking pixels to:

Improve website performance
Measure ad effectiveness
Personalize your browsing experience

You can disable cookies through your browser settings at any time.

7. Third-Party Links

Our website or ads may link to third-party pages (such as financing programs or rebate portals). We are not responsible for the privacy practices of those websites.

8. Children’s Privacy

WF Gray Insulation does not knowingly collect personal information from individuals under 18 years of age.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with a new “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is used, contact us:

WF Gray Insulation
Email: [email protected]
Phone: 719-648-1326